You will need to provide a valid password or UK driving licence or National Identity Card number to verify your age and a passport-style photo to continue with your purchase. If you have bought the Saver on behalf of someone, the download code email will be sent to the person you have bought the Railcard for cardholder email address.
To buy by phone, please call our telesales service on am to pm every day except Christmas Day. You will need to provide a valid password or UK driving licence or National Identity Card number to verify your age and a passport-style photo.
If you have ordered a digital Saver, once your application and age evidence have been approved, it will be available to download on your device, using a download code which will be sent to your registered email address. Please click here for a step by step guide on how to add a digital Railcard to your device.
If you have ordered a plastic Saver, please allow up to 5 working days for delivery. If your Saver was ordered on Friday or Saturday before am, it will be delivered the following Monday.
Check your mailbox including your junk mail for an email from our Saver team. Please note that if you have bought the Saver on behalf of someone, the download code email will be sent to the person you have bought the Railcard for cardholder email address.
The Railcard discount does not apply to Season tickets. If you bought your Saver online, you will need to get a replacement online. You can only apply for a replacement Saver 5 days after the date of original purchase. To apply for a replacement Saver, please click 'Manage my account' to log in to your account. If you bought it over the phone, you will need to contact our customer support team on The lost discount is not refundable.
Once logged in, click 'Replace stolen card' and follow the instructions on the screen. You will need to quote your crime reference number or document given to you by the police to receive a free replacement. Please check that you have read each character of the code correctly. We do try to use codes that are easy to read, but it's easy to confuse:. If any of these characters appear in your code please try their alternatives.
If this does not work please call the Saver helpline on us on am to pm every day except Christmas Day and we will be able to check the status of the code you have.
Simply click 'Buy Now' on the website homepage to get started. You will not be able to travel with your discounted tickets if your Saver has expired. Discounted tickets are only valid if you are using them with a valid Railcard. You will need to renew your Saver before you begin and complete your journey. Once logged in, click 'Renew card' and follow the instruction on the screen to complete your purchase.
The Saver will be valid for one year or up until your 18th birthday, whichever comes first. If you buy a Season ticket with a Saver discount before it expires, you can continue to use it for up to 4 months after the expiry date. The expiry date and the date that you can use your Season ticket until are shown on the Saver.
Check with your local train company or local authority for more information. The Saver is valid for one year, or until the customer turns 18, whichever comes first. If you are buying a National Rail ticket for travel into London from outside London Zones , then you will be able to buy a Travelcard as part of your rail ticket which includes travel on National Rail, London Underground, Docklands Light Railway and buses in London.
If you are buying a National Rail ticket that includes travel across London, then you will be able to use your National Rail ticket on London Underground to transfer between National Rail stations. They cannot be used for rail travel in either Northern Ireland or the Republic of Ireland. For more information on concessionary rail travel schemes in Northern Ireland please see translink. You will need to wait 5 working days, then click 'Manage ny account' on the webiste homepage to log in to your account.
Please check that your address is correct before you order. You will be sent a free replacement provided you do this within 30 days of your purchase date. We believe this is long enough for a customer to notify us they have not received their Saver. If you have already purchased a digital Saver, you should have received an email which contains a download code. You will use this download code to add your digital Saver on your phone or device.
Click here for the step by step guide on how to add a digital Railcard to your phone. Your download code may have expired or been used on too many devices. You can only store your digital Saver on a maximum of 2 devices, so you will need to remove it from an existing device to add it to a new one.
The download code allows you to add a purchased digital Railcard to the Railcard app on your device. It is found within the email confirmation you would have received after we have approved your Railcard application. Please note that the Railcard app is available to download from the Apple Store and the Google Play store.
If you lose the device where your digital Saver was downloaded, you will need to log in to account and remove it from the lost device. Yes, providing that you are still 17, you can renew your Saver online. Your Saver will be valid up until the day before your 18th birthday. However, if you are approaching your 18th birthday, then you may want to consider purchasing the Railcard as it may provide you discounts for a longer period.
See railcard. You may have already stored your digital Saver on 2 devices. Please note that you can only store your digital Saver on a maximum of 2 devices, so you will need to remove it from an existing device to add it to a new one. They can be stored on up to two devices and used quicker than plastic Railcards as they do not need to be sent in the post.
Unfortunately you can only have one version of your Railcard — either plastic or digital. Once you have purchased your Railcard you cannot change the type of Railcard you have. In the first instance please contact Railcard Customer Services who will endeavour to resolve any issues that you have.
We're open from am to pm everyday of the year except for Christmas day. You can:. If you are using a driving licence to apply, please make sure that the name you use to apply for your Saver is typed into your application in exactly the same format in which it is shown on your driving licence. This means that if an apostrophe or hyphen in your name has been left out of your name on your driving licence you need to leave it out of the name you use for your Saver.
We accept machine readable passport codes from ALL countries except for those issued in the Philippines and Bangladesh prior to So if you have a valid passport your passport code should work. You will need to input:. If all of the above information is correct and the system says that your number is still invalid, please check that the information you have supplied on the Cardholder Details page is correct.
You must:. Unfortunately no. After careful consideration, the government has confirmed to us that Railcards will remain non-refundable and will not be extended. Don't worry, once your digital Saver is on your phone, it will be available even when you have no mobile data or Wi-Fi.
As long as your mobile device has connected to the internet at some point within the last 72 hours, your app will continue to show your Saver. You will need an internet connection though to buy the Saver or add the Saver to a new device. You will need to contact our customer support team on so that we can better understand the activity that has caused your Saver to be blocked.
If we detect suspicious activity on your Saver, it will be blocked until we have had the chance to speak to you. Access to exclusive offers. Help me choose My local station is. I usually travel eg. I have a disability. I am a veteran. Senior Railcard. Two Together Railcard. Disabled Persons Railcard. Network Railcard. Veterans Railcard. Need help getting or using your Railcard?
How do I renew my Railcard online? Railcards bought at a train station cannot be renewed online. You can apply online or download an application form and apply at a staffed station with a passport-size photo of yourself and valid ID.
How long does a Railcard take to arrive? You should allow five working days for your application to be processed and have your railcard posted to you. You can also pay for Special Delivery service if you would like your railcard to be delivered within two days. Buy train tickets to any destination in Britain — no booking fee. Outbound journey departure station. Outbound journey arrival station. Buy tickets Buy tickets. Find the best fare Find the right train ticket for your journey Find out more.
How to get your tickets Email, post, print at home, download or collect from the station. Get your tickets. Find your Railcard. Ticket offers From half price train tickets to seasonal discounts.
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