I contacted ZoneEdit but go no response. This continued for days. I contacted them once each day, but never got a response. Finally, I moved all my stuff to someone else. Judging from previous comments, it may be possible that all of the employees have left and all that is there now is a server running unattended.
Also, they appear to have eliminated their free service, at least for new customers. On April 10, Franziska wrote:. The mailforwarding was completely unreliable. I then got an answer on my ticket after 30 days:. We are working diligently to get a timely response to all of our customers and this time we failed. We deeply apologize for that.
In order to assist with this issue we need to know if you are still experiencing issues with the email forwarding. I will leave this case open and in my care waiting for your reply. This is again more than 30 days ago. They seem to wait so hard for my answer that they were unable to move a finger to solve my problem which is aparently a very well know one. On May 16, Andrew Watts wrote:. Zoneedit was a great service up to about a year ago.. Any new forwards do not work, I have asked repeatedly for help on their support..
No response 3 recent attempts in the last couple of months.. I have had enough and am actively looking for a replacement service. In short if you want forwarding avoid like the plague. On May 23, Paul Mead wrote:. Have used Zoneedit for many years and been happy with the service with no issues; but recently had an issue where one of the two DNS servers was out of action for a zone and the 2nd dns server was serving incorrect out of date?
It took about 31 hours for a response from zoneedit; by which time I had started to migrate the zone in question, shortly followed by all others. Email only support is ok if the response is prompt; otherwise no dice. They need to charge a little more and provide a better service.
On June 5, Alexander wrote:. I am yet another longtime ZoneEdit user who is finally getting fed up with them. As others have said, they used to be good up to a few years ago. On June 9, rukpat wrote:. On June 10, Steve wrote:. It got progressively worse, without ANY response from support. After three days and multiple tickets, I finally switched service providers. Then within 30 minutes, Zoneedit closed all of my tickets.
On June 14, bernie wrote:. On July 16, Unhappy wrote:. My websites have been up and down a few times in the last 30 days due to DNS issues at Zoneedit. They have eventually replied to support requests stating they are aware there is a problem and they are working on it. Service is extremely unreliable of late, I have since moved my records elsewhere. On September 10, Jon wrote:. Same story as many others have reported.
Support request tickets go unanswered. On September 11, slaw wrote:. This week we experienced a massive downtime because ZE servers started resolving our names with an obsolete, year-old IP configuration, all on their own.
ZE eventually called us and confirmed they had a major, all-across systems failure. Our guess is that they applied some old backups to restore the service, rendering our sites down. On November 22, Paul wrote:.
On April 2, Mike wrote:. Zoneedit was a decent service roughly 6 years ago. One support request took them two weeks to get to, and I as probably many of you are were paying customers. Some other company will take mine and all my customers money now for DNS services. On April 8, Phillip wrote:. There are a couple of mentions of Zoneedit allowing zone transfers. You can configure the allow-transfers field on the advanced page to disable this.
On April 26, David wrote:. I use mail forwarding on one of my domains and, a month ago, changed the details. After a week with nothing happening, I wrote again. This was treated as a new complaint which was immediately cancelled because the first complaint was still open. What a disappointment for an organisation which was once so good. On May 4, Luciano Patrao wrote:.
I am tired of checking the Zones DNS problems, email not being delivered , send emails to support. That take days just for a simple reply and then they just close the ticket after the first reply without the change of reply back. On June 2, Karl C wrote:. I have been a long-time ZoneEdit customer as well over a decade. Both DNS servers that my sites are hosted on are down, and have been for 5 days now. Not even an acknowledgment that they are aware of the problem and working on it.
So, my sites were down for days, until I finally gave up and switched to another free! DNS hosting provider. If anyone is interested in buying the credits that I have with ZoneEdit, let me know. On June 11, Jacko wrote:. On July 10, Mark J wrote:. I echo the last two reviews, absolutely terrible service. I too experienced that day outage last month and received no communication whatsoever from ZoneEdit customer service. That was the second major week long outage I experienced with them and yet not a single word of why it happened or a root cause.
I would look elsewhere for a reliable provider. On July 31, Chloe wrote:. I have been using zoneedit for years. The service haste been definitely reliable. Customer service? On August 11, Christoph wrote:. Me too I am a long time customer. But since March or April , their services are down or not reliable any more: DDNS updates sometimes work, sometimes not, same with e-mail forwarding. Each time I opened a ticket, they either answered that they have problems and are working on them, or they told me to look for another company… It is a shame, zoneedit offered such a good service before.
The only good thing is that for a few months now it is not possible to register a new account with zoneedit any more, so nobody can get trapped. On March 2, Jack wrote:. This page is now horribly outdated, since somewhere in the second half of ZoneEdit was acquired by easyDNS, just when I was about to jump ship after having been a customer for ten years. Also see easyDNS reviews on this site, they have quite good ratings. On August 26, Hal wrote:. Fortunately, I only use this service for my vanity domains, and while I cannot make changes, the DNS services continue to respond.
Lorem ipsum dolor sit amet, cons ectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Introducing TheWeb. Zone Get TheWeb. Zone FREE for 6 months! Features Zoneedit facilitates getting the maximum benefit from your domains and those of your customers. Domain Names Eliminate double-billing and consolidate your domain registrations with Zoneedit. Emails Use your own domain for email forwarding, build confidence with backup MX spooling and now, email from anywhere using the new Zone Out: outbound smtp gateway.
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